privacy policy

🚚 Shipping & Dispatch

Orders are processed and dispatched within 2 to 5 business days.

In some cases, especially for international shipments, dispatch may take up to 10 to 15 business days.

A confirmation and tracking number will be sent once your order has been shipped.

Delivery timeframes depend on your location and customs clearance processes.

Secure checkout with:

Apple Pay

Google Pay

Visa / Mastercard

Tabby (Buy Now, Pay Later)

Tamara (Installments)

Cash on Delivery (UAE only)

Returns accepted within 7 days of receiving your item.

Product must be unopened, unused, and in its original packaging.

Returns are not accepted on:

Hair extensions

Skincare or hygiene-related products (e.g., opened makeup, masks, creams)

Customized or bundled gift sets (unless defective)

To request a return:
📧 Email: customerservice@vinte.ae
Include your order number and reason for return.

Once approved, refunds are processed within 5–10 business days of receiving the returned item.

Orders can be canceled within 6 hours of placing the order.

Once your order has been dispatched, cancellation is no longer possible.

At Vinté, we are committed to safeguarding the privacy and personal data of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website or engage with us via other digital platforms.
By accessing or using our website, you agree to the terms of this Privacy Policy.

We may collect the following types of personal data:
Contact Information: Name, email address, phone number, shipping/billing address.
Payment Information: Credit/debit card data (processed securely via our third-party payment gateways).
Account Details: Username, password, order history, preferences.
Device & Browsing Data: IP address, browser type, operating system, session duration, and pages visited.
Communication: Any correspondence you send to us (e.g., through WhatsApp, email, forms, etc.).

Your personal data is used to:Process and deliver your orders.
Provide customer support and respond to your inquiries.
Send you updates on orders, offers, promotions, or service changes.
Improve our website, user experience, and marketing strategies.
Detect and prevent fraud, unauthorized transactions, or abuse of our services.

We do not sell or rent your data to any third parties. However, we may share your information with:
Payment gateways (e.g., Tabby, Tamara, Visa, Apple Pay) to process payments.
Shipping partners to deliver your order.
Marketing or analytics tools to improve customer experience (e.g., Google Analytics, Meta).
Government authorities, if required by law or regulation.

We adopt industry-standard security protocols and technologies to protect your personal data from unauthorized access, misuse, loss, or disclosure.
Passwords and payment information are encrypted and not accessible to unauthorized personnel.

You have the right to:
Access your data and request a copy.
Correct inaccurate information.
Request deletion of your data (where legally permissible).
Withdraw consent to marketing communications at any time.
To request any of the above, email us at customerservice@vinte.ae.

We use cookies to enhance your browsing experience. Cookies help us remember your preferences, store cart contents, and analyze site traffic. You can disable cookies from your browser settings if you prefer.

Our site may contain links to third-party websites. We are not responsible for the privacy practices of such sites and encourage you to read their privacy policies.
Children’s Privacy
Vinté does not knowingly collect or solicit information from individuals under the age of 18. If you believe a minor has submitted personal data, please contact us to remove the information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website indicates your acceptance of the revised policy.
Contact Us
For questions or concerns regarding this policy or your personal data, please contact:
📧 customerservice@vinte.ae